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Hotel Chains
Comments from
hotel groups using H.K reservation system for
multiple properties from one or more websites:
Marco Polo
Hotel Group - Hong Kong
Jeff Flowers, Senior Vice President, Marketing & Development
"We are very pleased with H.K Software 's seamless
integration to
www.marcopolohotels.com and with the fact that guests can now book
our rooms in multiple languages. The H.K Software product offered us more
advanced functionality, at a competitive fixed monthly fee. Our sales
offices are able to make reservations online through special H.K
Software
links, saving a huge amount of administration time."
Amari Resorts
& Hotels - Thailand
Duncan Webb, VP Sales and Marketing
"I believe that the availability of online
confirmation is essential to hotel companies seeking to maximise their
revenue from the Internet. H.K Software offered a cost-efficient and
effective way of adding this facility to
www.amari.com. The
multiple features of the software have also proved useful in areas of
yield management and marketing data."
Comment from
Internet Marketing Consultant to the
Hospitality Industry:
Occupancy
Marketing - Edinburgh, Scotland
Mark Forrester, Managing Director
"We began looking for online reservations
solutions in 2004 for our customers, having been disillusioned with the
service offered to clients by incumbent suppliers. Customer service and
lack of flexibility were two recurring issues. Since working with
H.K Software we have transitioned upwards of 10
www.occupancymarketing.com clients to H.K Software and Agent-Key with
universal success, and we will continue to do so."
Youth Hostels
Comment from
youth hostel using H.K Software :
Highbridge
House - New York, USA
Ravishankar Nanjundeswaran, Director
"Since adding H.K Software to
www.highbridgehouse.com the majority of our budget-conscious guests
have chosen to book their accommodation in real-time, entering credit
card details onto the H.K Software secure server. Our staff find the system
easy to use and flexible to manage 50 beds in 6 different dorm rooms."
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Independent Hotels
Comments from
independent hotels using H.K reservation
system:
The
Charterhouse, Hong Kong SAR
Raymond Siu, Director of Sales & Marketing
“Since we started using H.K Software , our
production from the system has been growing steadily. For the first
eight months, H.K Software produced more than 2,300 room nights from
www.charterhouse.com and reservation numbers continue to grow.
H.K Software has proved very successful in converting ‘lookers to bookers’
at our website.”
Carlsbad Inn
Beach Resort
California, USA
Carol Dudeck, Director of Sales & Marketing.
"H.K Software is user-friendly to both guests and staff.
Reservations on
www.carlsbadinn.com have been increasing monthly. We are especially
pleased to be able to add packages to our website and have them
available for immediate booking. Something we have never before
accomplished with more cumbersome reservation systems. The H.K Software
system has been everything that was promised and more."
Hotel Sanur
Beach - Bali
Christoph Voegeli, General Manager
"The H.K Software system saves enormous amounts of
administration time, and enables our accounting department to
effectively track revenue. We are enjoying improved occupancy levels
thanks to H.K Software , as a result of improved marketing and distribution
through
www.sanurbeachhotelbali.com."
Hotel Phoenix
- Singapore
Noel Hawkes, General Manager
"We chose H.K Software 's fixed monthly fee pricing,
which is great value because we don't have to pay transaction fees or
commission per reservation. Reservations through
www.hotelphoenixsingapore.com have been increasing steadily since we
added the H.K Software booking engine. More importantly our clients are able
to book with ease and the system generates an instant confirmation
number which is a big plus point."
Nirwana
Gardens Resort - Bintan, Indonesia
Chris Ong, General Manager
"I have been very happy with the number of
reservations which the H.K Software booking engine has generated for the
resort. Direct sales via
www.nirwanagardens.com are high revenue and making our website
interactive has proved extremely beneficial".
Tai Pan Hotel
- Bangkok, Thailand
Roland Aung, Front Office Manager
"I am impressed by how easy it is to use the
H.K Software software. I entered our initial hotel details, prices and
availability in just a couple of hours and our webmaster needed only 30
minutes to add a small amount of coding to link H.K Software to
www.taipanhotel.com.
H.K Software gave us a low-cost solution to receiving instant reservations
from our website".
Tamarack
Beach Resort and Hotel - California, USA
Rich Schroeder, Resort Manager
"Our best source for on-line reservations has
been H.K Software . The process from sign-on to activation was quick and
smooth. Our first reservation came within a few days and the percentages
have increased weekly from
www.tamarackresort.com. Bravo H.K Software !"
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Small Properties
Comments from
small properties using H.K reservation system:
Our Secret Garden Mountain Retreat -
California, USA
Deborah Graves, Owner
"H.K Software has definitely brought more business
to Our Secret Garden. Customer service has been excellent and we found
it easy to add reservation links to
www.bigbearsecretgarden.com for each of our 6 cottages. The system
offered an immediate and affordable solution to make our website
interactive, with our own website header included on H.K Software 's
reservation screens."
Casa La Fe - Cartagena, Colombia
Geoff Chew, Owner
"H.K Software is indispensable for my business. 95% of my bookings are made
online from
www.casalafe.com and, when compared to other systems that take a
commision of 10%, the costs are very reasonable. About half my bookings
come from US or Europe where people are happy about using Secure Servers.
But the system will accept reservations without entering card details if
people are concerned and we then send them a reservation form as an
email attachment which they can complete with card details and fax back
to us. A big advantage of the system is that it does not require
installation of any software on your PC - everything is remotely hosted.
Since I started using H.K Software , their server has never been down or
prevented access. Also sales and support are very responsive to queries."
Foreign Correspondents Club of Cambodia - Phnom Penh
Michelle Duncan, Operations Manager
"Even though we only have 3 guest rooms,
H.K Software treats us with as much importance as a large hotel. We manage
all our room availability and reservations on H.K Software - and of course
our journalist clients expect to be able to book in real-time at
www.fcccambodia.com"
Victoria
Court B&B - Southsea, UK
David Johnson, Owner
"Prior to adding H.K Software to
www.victoriacourt.co.uk I handled all new reservations personally to
ensure that we didn't double-book our B&B rooms. After adding H.K
Software I
was able to take 2 weeks holiday and saw confirmed reservations arriving
daily - from a nearby Internet Cafe while logged into H.K Software !"
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